We ask that you please take a moment to get familiar with our Polices & Procedures.

Policies & Procedures

 

 

 

 

Appointment Information

A credit card is required to reserve all appointments. Cancellations made less than 24 hours before the scheduled appointment time will be charged half price of all services booked. No shows, appointments cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appointment time will be charged in full for all services booked.

 

When To Arrive
Please plan to arrive 5 minutes prior to your reservation to allow time for checking in, using the restroom, filling out medical history forms and getting settled.

Late Arrival Policy
In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply. Please notify us by calling 702.749.8914 so that your tech can be notified of your late arrival.

For Your Protection
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.

Lash & Brow services- We only use our implements and products. For your safety we cannot use your personal tools. We can only guarantee that our implements are thoroughly cleaned and disinfected. We also cannot guarantee the longevity and quality of products other than our own.

Cancellations
Please provide at least 6 hours notice if you need to reschedule or cancel an appointment. This gives us ample time to schedule another client. Please provide 24 hours notice for group cancellations.

No Shows
Clients who fail to show for appointments will incur a $25 fee taken from deposit and full payment will be required for future services. First time, no show clients will be asked to reserve their future appointment with a credit card.

Forms Of Payment Accepted
We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift Certificates. We do not accept personal checks or Discover card.

Children
Children under 8 years old, who are not receiving a service, must be supervised by an adult not receiving a service and remain in seating area.

Children under 18 years old are considered a minor. A parent or guardian must be present and must sign a consent form for the minor to receive the service with a copy of identification on file.  If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.

All Prices are Subject to Change.

Online Purchases Privacy Policy

Our Privacy Policy describes the information we gather about you, and the purpose for which it is used. Facepop Brow & Lash Bar will never sell your information to any third party and is kept with the highest level of confidentiality.

What we collect

  • Identifiable information necessary for the transaction or our internal records.

  • Information associated with your connection to our site including your IP address, operating system, Web browser, and page visits.

  • The email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.

  • Financial information, such as a credit card number, used for order processing only. This information will never be shared with any one.

What we do with your information
The information we gather is used in-house to help us create a better and more effective service experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency.

When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Communicating Your Suggestions And/Or Preferences
We welcome your constructive feedback! You can email us at info@myfacepop.com or speak with us in person.  It is our goal to exceed your expectations.

Updating or Changing Contact Preferences
If you prefer not to receive information from us, please let us know by contacting us via email or phone. Our email address is info@myfacepop.com and our phone number is 702.749.8914

 FACE POP BROW & LASH BAR